Our Fair & Transparent Refund Policy

General Refund Policy

SMSD operates on a "pay-per-use" basis, which means you are only charged when you successfully receive a verification code. We believe this is the fairest approach for our customers.

When Refunds Are Available

• No verification code received within 10 minutes of purchase
• Technical issues on our platform preventing service delivery
• Duplicate charges due to system errors
• Service unavailability for selected country/service combination
• Account suspension due to policy violations (partial refund may apply)

When Refunds Are Not Available

• Verification code was successfully received and used
• User error in entering phone number or service selection
• Service provider delays (beyond our control)
• Account termination due to fraud or abuse
• Change of mind after successful service delivery

Refund Process

1. Contact our support team via email or Telegram
2. Provide your order ID and detailed explanation
3. Our team will review your request within 24 hours
4. If approved, refund will be processed within 3-5 business days
5. all refunds are added directly to your SMSD account balance for future use

Refund Methods

For your convenience, all refunds are added directly to your SMSD account balance. This way, you can access your funds quickly and continue enjoying our services without delay.

Policy Updates

This refund policy may be updated from time to time. We will notify users of any significant changes via email or through our platform. Continued use of our services constitutes acceptance of the updated policy.

Last Updated: August 2025